Your complete satisfaction with our products and services is our aim. If, for any reason, you are not satisfied with our services please write to myself at the address below giving the reasons for your dissatisfaction and if valid a full refund will be given. If, for any reason, you are not satisfied with your product purchase please return it at your own cost within one month of the purchase date to myself at the address below giving the reasons for your dissatisfaction and if valid a full refund will be given. In the respect of the product being faulty, the cost of product and the returning of the goods will be refunded. Iain Mackenzie iGolfStudio Sheffield Business Park Sheffield S9 1XH UK Enclose a reason for return, a copy of the receipt, the order number, your name, address, a daytime telephone number and an email address. Any valid refunds will be dealt within 21 days. If you would like to check the status of your refund then please contact Iain Mackenzie on 0044 (0) 1142 442322 or via email, [email protected] Credit card refunds will be placed on the card used for the original purchase. We will refund shipping charges only if we have sent the wrong item or the item is faulty.